All Royal Life Furniture products we sell have manufacturer warranty. In any case you need to use warranty services, the entire process will be handled by us, Prime Home Furniture.
Warranty Coverage and Terms
Royal Life Furniture offers a range of warranty protections to ensure customer satisfaction and product longevity. Our warranties are tailored to cover various furniture types:
1. Upholstered Furniture
- Frame: Lifetime Warranty* against structural defects
- Cushions and Springs: 3 Years from the date of purchase
- Fabric and Leather: 1 Year against material or workmanship defects
2. Wood Furniture
- Construction: 5 Years on structural integrity
- Finish: 1 Year for finish defects
3.Mattresses
- Standard Mattresses: 5 Years, non-prorated
- Premium Mattresses: 5 Years, non-prorated
4.Mechanical Components
- Recliner Mechanisms: 5 Years
- Sleeper Mechanisms and Hardware: 3 Years
*Lifetime warranty usually applies to specific parts like frames.
How to Make a Claim
To file a warranty claim, customers must contact Prime Home Furniture’s customer service with proof of purchase, detailed description of the issue, and photographs of the defect. Warranty service is provided at no additional cost to the customer, encompassing parts and labor.
Limitations and Exclusions
The warranty does not cover damages resulting from improper use, accidents, or normal wear and tear. Specific exclusions apply to clearance items, which are sold as-is without warranty.
Additional Information
For complete warranty details or specific inquiries, please contact our customer service team or visit Royal Life Furniture website [here].
This warranty information is intended to assure our customers that Royal Life Furniture stands behind its products and is committed to product quality and customer satisfaction.