Return Policy
At Prime Home Furniture we strive to provide our customers with high-quality products from well-known name brands to our customers at a heavily discounted price, and exceptional service. In line with this goal, we have implemented this policy. Please read the following carefully before making a purchase:
Order Confirmation and Payment: When you place an order, a Prime Home Furniture representative will email you to confirm details and verify accuracy. Your payment will be processed after you confirm or 48 hours after the initial transaction, whichever comes first.
Cancellation Fees & Timeframe:
- Within 48 hours full refund, no fees.
- After 48 hours 3% payment processing fee.
- In possession or transit 70% refund.
- Not ready for delivery, 97% refund (if payment captured) or 100% refund (if not).
Special Orders and Shipped Items:
- If you choose to wait for backordered items, your order becomes a non-cancellable "special order."
- Shipped items: Orders cannot be cancelled once shipped. A 30% restocking fee and return shipping costs may apply.
Merchant's Inability to Meet ETA:
- Full refund (minus 2% fee) if: Order is cancelled due to the merchant's inability to meet the estimated time of arrival (ETA).
- Full refund (minus 2% fee) if: Item is not in transit to Prime Furniture's warehouse or your residence.
- 30% cancellation fee if: Item is in transit.
Returns Eligibility and Exclusions:
- You have 30 days from the date of delivery to initiate a return.
- Items must be in new, unused condition and in their original packaging with all accessories.
- Items should be unassembled and unmodified.
- A Return Merchandise Authorization (RMA) number must be obtained before returning any item. Contact us via email to request an RMA.
- Exclusions: Some items are non-returnable, including:
- Final Sale or Special Order items
- Mattresses, foundations, bedding, linens
- Individual portions of sectionals
- Cordless power packs
Fees and Process:
- Restocking Fee: A 30% restocking fee applies to returned items.
- Return Shipping: You are responsible for return shipping costs. We can arrange a pickup for an estimated fee of $2.50 per pound.
- Additional Fees: Fees may apply for missing parts, refused deliveries, or invalid addresses.
Refunds After Inspection:
- Returned items must reach us within 20 days from the RMA issuance date.
- Restocking fees and delivery charges will be calculated and communicated in writing or email.
- Refunds will be processed after inspection by our team or an authorized third-party agent.
No return or cancellation requests will be deemed as valid unless exceptionally approved and clearly confirmed via email by us.